FREQUENTLY ASKED QUESTIONS

Erskine Park, NSW 2579

To ensure a calm and safe environment for all dogs, we don’t offer traditional meet & greets. Instead, all new dogs are required to complete a trial day, where we carefully introduce them to our space and assess their behaviour in a controlled setting. This allows us to ensure they’re comfortable, happy, and a good fit for our daycare environment. We’ll keep you updated throughout the day with photos and feedback. It is completely normal for some dogs to feel unsure or a little overwhelmed during their first visit as they adjust to a new setting. Many dogs take a few visits before they feel fully relaxed and confident around the pack. Throughout the day we will keep you updated with messages and photos so you can see how your pup is settling in and enjoying their time at Pet Paradise.

We are open 7 days a week from 7:00am – 6:00pm.

For everyone’s safety, we do not accept dogs that display aggressive behaviour. Dogs must be able to socialise comfortably with other dogs. If a dog is very anxious or reactive in a group setting, daycare may not be suitable. However, they may still be able to stay with us and enjoy one-on-one time and play with our team.

We are happy to accommodate pets with special needs or those who require medication during their stay. To ensure the extra care and attention they need, a small additional fee of $10 per day applies. Please provide clear instructions and any required medication at drop-off so we can care for your pet safely and comfortably.

For the comfort of all pets, we generally do not allow visits during their stay. However, we provide regular updates and photos to keep you informed about your pet’s well-being.

In the event of a medical emergency, we will contact you immediately and take your pet to your designated veterinarian or the nearest emergency vet clinic, as necessary. We are also certified in pet first aid with a first aid kit on hand.

At Pet Paradise, all dogs sleep comfortably indoors in a safe, home-style environment. We do not use cages unless specifically requested by the owner. Dogs are given their own comfortable sleeping space where they can relax and feel secure overnight. Our goal is to make their stay feel as close to home as possible, so they can rest comfortably after a fun day of play. If your dog has a bed, blanket, or comfort item from home, you’re welcome to bring it along to help them settle in. We also have space available if you would like to bring your dog’s crate, if that is what they are most comfortable sleeping in.

We prioritize your pet's comfort and well-being during their stay. While we do not provide meals for boarding pets, we encourage pet owners to bring their dog's regular food to maintain consistency and comfort. Please bring your pet’s food to last their stay along with specific feeding instructions. This helps ensure your dog receives the familiar diet they are used to. If your dog has special dietary requirements or food allergies, please inform us in advance so we can accommodate their needs effectively.

For the safety and wellbeing of all pets in our care, all dogs and cats attending Pet Paradise Day care or Boarding must be fully vaccinated and up to date.

 Required vaccinations include:

• C5 vaccination for dogs

• F3 vaccination for cats

The number of dogs in our care varies depending on the day and bookings. We always keep numbers at a manageable level to ensure every dog receives plenty of supervision, attention and space to play safely.

We do not offer group day care for large dogs. However, our large dog day stay service is designed to provide a calm, safe, and structured environment for bigger breeds. Unlike traditional daycare, large dogs are cared for in a controlled, low-stimulation setting with no group play, ensuring the safety of all dogs and reducing the risk of overstimulation or conflict. Each dog receives personalised 1-on-1 care, including:

• Supervised outdoor time

• Mental stimulation & enrichment

• Rest and relaxation in a comfortable space

• Individual attention throughout the day

This service is perfect for large dogs who prefer their own space, have high energy, or are not suited to group environments. Your dog will be treated like part of the family while enjoying a safe and stress-free day at Pet Paradise.

Yes, we welcome both small and large dogs for overnight boarding. Each stay is tailored to your dog’s individual needs, ensuring they feel safe, comfortable and well cared for during their time with us. Dogs are managed based on their size, temperament and suitability to maintain a calm and structured environment. Small and large dogs are kept in separate, carefully managed groups, and are not mixed. 

You can make a booking by:

Calling/texting us

• Or submitting an enquiry via our website 

www.petparadise.com.au

Please bring:

• Your dog’s food

• Any comfort items (bed, blanket, toy)

• Medication (if required)

This helps your dog feel more comfortable and settled during their stay.

Yes, we offer cat boarding on request. Cats stay in a calm, quiet area away from other pets to ensure a safe and stress-free environment. Owners are asked to provide food, and we can cater to special routines or medication if needed. Please note, we do not offer meet and greets for cat boarding.